We carry a selection of carefully curated merchandise and want you to be happy with your purchase from Firefly Fibers. If you receive an item that you would like to return, please review our return policy for eligible yarns (sales on all other items are final) and email us at firstname.lastname@example.org with your order number and a description of what you'd like to do (exchange or store credit) before initiating your return of yarn to our brick-and-mortar shop. When sending us your return/exchange, please include the invoice you received with your order or print your online order confirmation.
Regular priced, single skeins of yarn in the original condition may be exchanged or returned for store credit when received at our brick-and-mortar shop within 30 days of the delivery date - once received, your return will be processed within 4 business days and we'll send an email when your credit is available or you'll receive a shipping email for exchanges.
When exchanging yarn by mail, you are responsible for shipping costs to and from Firefly Fibers. Returns/exchanges over $100 may be subject to a 15% restocking fee.
Yarn returns that are not in resalable condition, or are received more than 30 days from the purchase date, will not be eligible for store credit or exchange and you will be responsible for all shipping costs associated with reshipping the yarn.
ALL OTHER ITEMS
Books/patterns, needles, accessories (including bags), kits, specialty items (sock blanks, mini-skein sets...), tools, special orders, sale items (including sale yarn and special promotions), and shipping charges, are not eligible for store credit or exchange.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect order, contact us within 48 hours of package delivery and we will gladly correct the issue and absorb all shipping costs associated with this. If your order arrives damaged and you selected Priority Mail (includes up to $100 insurance) or if we shipped via Priority Mail, please contact us via email within 48 hours of delivery and provide photos of your damaged order (including the packaging) as we need this to file a claim so we can work to replace your order. Unfortunately, we cannot file a claim or replace items that did not include the optional insurance.
If you have any questions on returns/exchanges, please feel free to contact us.