Welcome to the Firefly Fibers website. This site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the site (the “Agreement”).

The Agreement also includes our Shipping & ReturnsClass Policy, and Privacy Policy.

Your use of the site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use our site. If you do not agree to these terms, please do not use our site.

SITE TRANSACTIONS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on these pages. We cannot guarantee that your computer monitor's display of any color will be accurate. As well, due to the nature of the hand-dying process, some product photos are an example and may not be the actual product you'll receive.

LINKS TO OTHER WEB SITES AND SERVICES
These pages may contain links to other websites that are not under the control of Firefly Fibers. Firefly Fibers has no responsibility for the linked websites nor does linking constitute an endorsement of any linked website. Links are provided solely for the convenience and information of the site’s users.

PERSONAL INFORMATION SUBMITTED THROUGH THE SITES
Your submission of personal information through this website is governed by our privacy policy. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

INDEMNIFICATION
You agree to defend, indemnify, and hold Firefly Fibers harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the website and/or your breach of any representation, warranty, or other provision of the Agreement.

DISPUTE RESOLUTION
Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and Firefly Fibers agree to the following dispute resolution procedure: In the event of any controversy, claim, action, or dispute arising out of or related to any transaction conducted on this site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to Firefly Fibers, LLC at:  Firefly Fibers, 112 Front Street, Beaver Dam, WI 53916, or (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.

Both you and Firefly Fibers agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.