The arrival date of your package may be delayed due to the COVID-19 pandemic and the current unprecedented strain on the USPS.
At Firefly Fibers, we committed to shipping out all orders in a timely manner (within 1-3 days). Unfortunately, due to the longer delivery timeframes with both domestic and international USPS, we cannot guarantee delivery within our standard time frame and we appreciate your patience.
- At the Shop | We are working to stay safe with only one person working in the shop at a time so it may take longer for us to respond to emails, voicemails, or follow up on orders.
- Order Prep | In general, we are still getting orders packed and handed off within our normal timeframe of 1-3 business days (Monday-Friday), but in times of heavier orders, it may take us just a little longer so we can stay safe.
- Package Delays | Please be patient if your order is in transit longer than normal - if you are seeing a delay that is concerning (at this point we are seeing 1-2 weeks for packages to be processed through USPS distribution centers across the country) or have a delivery issue, please contact your local Post Office, they are your best resource.
- UPS Shipping | Although delivery times are uncertain and vary across the country, we are seeing UPS as an option to potentially get your package to you sooner, so we have added this option at checkout.
- Contactless Pickup | Locals, you can schedule contactless curbside pickup for your orders if you want to pick up at the shop and save on shipping or get your order sooner. When your order is ready, you'll receive an email with a link to schedule your pickup (available Tuesday and Friday by appointment).
- INTERNATIONAL SHIPPING... we're seeing increased international shipping delays (2-3 months in some countries) & restrictions (some countries are not accepting packages via USPS and may need to be shipped another method). Please be aware that we do not check International shipping availability, so it is up to you to know if your country will accept the shipment. As well, if you would like to purchase insurance (available for all shipping methods and recommended), please contact us or leave a note in your cart and we can check rates for you.